Support

For the answers to our most Frequently Asked Questions, simply click on your question and the answer will appear. Don't forget that you can always simply contact us if your query isn't answered below.

Top 5 FAQs

My card is lost or stolen – what can I do?

You can purchase an additional card in the 'Shop' section of our webiste, phone or pop in the office to purchase a new or additional replacement card.

I can’t login to my account.

First, try to login to your account using your email address in the username field. In most cases this will resolve your issue.

If you still can’t access your account, you can access your account by entering your email address and clicking the “Get New Password” button on the form on the accounts page.

Can I buy a book from you in person?

You can buy a book in person from us at either of our office locations:

  • Spree Publications Limited, 3 Albert Street, Aberdeen, AB25 1XX (call 0845 1662 987)
  • Spree Publicaitons Limited (Norwich), 5 Chalk Hill House, 19 Rosary Road, Norwich, NR1 1SZ (call 0845 1668 031)

How do I recommend a friend?

When you recommend a friend you’ll get 5 free vouchers of your choice from the Spreebook in your area (excluding Norwich). You may choose from a maximum of 2 vouchers per merchant from any section.

To recommend a friend, please complete the contact us form with details about your recommendation or give us a call on 0845 1662 987 to order over the phone.

How do I register my book?

To register you book, please visit our card activation and registration page where all you need to do is simply complete the form to register your card.

Your Spree Book

When does my book expire?

In your Spree Book you'll find the expiry date of your edition listed in the Terms & Conditions.

How does my Spree Book work?

Present your voucher to the merchant along with your membership card prior to ordering and receiving your bill to receive your discount.

Please be aware of all restrictions by reading the Spree Book’s standard Terms and Conditions which can be found at the back of your Spree Book.

What does the Up To Value mean on my voucher?

The “Up to Value” on each voucher is the price limit to which your discount can be.

For example a voucher that states Up To Value £10.95 means your free item can be up to and including £10.95. Please note that it is always the least expensive item to be deducted. If you have two items under £10.95 it will be the lesser of these two that is deducted.

Why do I have to register my book?

Registering you Spree Book enables complete access our special Spree offers. Registering means you’ll always be notified of Spree updates as soon as they happen, so you can find out first what’s happening at Spree!

I can’t register my book – what can I do?

Our Spree Registrations Team is on hand to register your book should you be unable to do so or have no access to the internet. You can contact the team on 0845 1662 987 or use our Contact Us form to send us your details.

When registering my book, it says I’ve missed something.

When you register you’ll need to complete all the parts of the form marked with a star. If you find you can’t register despite having completed all the fields correctly, please contact our Registrations Team on 0845 1662 987 or get in contact using our Contact Us page.

Do I have to book with merchants in advance?

With the exception of the Fine Dining/Featured section, each merchant will specifically state on the front of their voucher if they require you book in advance and/or quote Spree.

With the glossy Fine Dining/Featured sections you must always book in advance quoting Spree. When ordering again you must also let the merchant know you are using your Spreebook.

Can I have an additional card?

Yes! You can purchase an additional card through our online shop and this can be given to a family member so they can take advantage of your Spreebook.

General Terms and Conditions.

Please read the terms and conditions of your Spreebook carefully before use (these are found on the inside back cover).

If you have any specific queries about the terms and conditions please don't hesitate to give us a call on 0845 1662 987.

Orders

How and where can I buy a book?

You can buy a book online through our shopping section or by contacting our dedicated orders team on 0845 1662 987. During August and September of each year you can also help raise funds for the local community by purchasing the book from various schools groups and charity causes in your area. For every book a fundraiser sells they make a minimum of £5.00!

Why am I paying for postage and packaging?

Spree Publications adds on a postage and packing charge as Royal Mail charges us for every book we post and we need to account for the use of packing materials and the time taken to process orders.

Don’t forget you can always collect a book from either of our Aberdeen or Norwich offices and you wont have to pay a penny in postage and packaging charges.

How long will it take for my book to arrive?

All orders are sent through Royal Mail and we ask that you allow between 3-5 working days for delivery. Should you need to follow up the progress of your delivery please contact us.

Can I buy more than one book?

You can order as many Spree books as you like!

When priced at the full RRP, if you order five books we will give you a sixth one free. Why not buy one as a gift and take advantage of our Recommend a Friend programme.

Can I return my Spreebook and get a refund?

Spree Publications Ltd offers a full refund guarantee on the Spree book valid for up to 10 days from the date of purchase. Refunds will only be given on complete and undamaged books.

My card isn’t accepted on your website.

Our website accepts most cards however if find your card isn’t accepted you can order over the phone by calling 0845 1662 987. We accept all payments (including Maestro) through telephone ordering with the exception of Solo.

Your Account

How does Spree use my registered information?

Spree maintains its own customer database with the information provided by our customers purely for customer service. We do not pass this information on to third parties. You will only receive our up-to-date news and offers.

How do I change my billing or shipping address?

To change your address, you must first log in to your Spreebook.com account.

Select the “My Account” tab from the navigation bar, then from your account dashboard select “Profile” and “Edit my Information”. You’ll now be able to edit your address.

How do I change my email address?

To change your address, you must first log in to your Spreebook.com account.

Select the “My Account” tab from the navigation bar, then from your account dashboard select “Profile” and “Edit my Information”. You’ll now be able to edit your email address.

How do I change my password?

To change your address, you must first log in to your Spreebook.com account.

Select the “My Account” tab from the navigation bar, then from your account dashboard select “Profile” and “Change Password”. You’ll now be able to edit your email address.

I’ve not received the password reset email I requested.

If you haven’t recieved your email with your password after 24 hours, please check your junk mail settings and note enquiries@spreebook.com as a safe sender to ensure you do receive our emails.

Should you still have difficulty registering, please give the Registrations Team a call on 0845 1662 987.

How do I sign up for an account?

To sign up for an account simply visit our account registration page. Once you’ve completed the form, you’ll be sent your new password through email to use when logging in at Spreebook.com

If you don’t receive your password email, please check your junk mail settings and note enquiries@spreebook.com as a safe sender to ensure you do receive our emails.

Fundraising

Who can fundraise?

Anyone! If you are looking to raise funds for your school, group, a charity or even your work’s social committee, then Spree can help you!

For more information take a look at our Fundraiser’s Section.

How do I fundraise?

Fundraising with Spree is, well Spreasy! The books are delivered to you for your sale which takes place over three weeks. Once your sale has ended, a member of the Spree team will collect any unsold books and collect monies for the sold books. There is no cash outlay and you only pay for what you sell, making fundraising with Spree a risk free way to raise funds!

For more information take a look at our Fundraiser’s Section.

Advertising

Who can advertise?

Anyone! If you are a large national company or a one man band Spree can help you advertise your business – and no money is exchanged between you and Spree. As long as the offer meets the guidelines of Spree then we’re happy to advertise your business for you. For more information, please contact the Merchant Sales team on 0845 1662 987.

How do I advertise?

To advertise, please contact our Merchant Sales team on 0845 1662 987 where a member of staff will be happy to arrange a convenient time to come and meet with you and discuss your requirements.