Digital subscriptions help section

Who can I contact for help?
Our Digital Subscriptions team is available to be contacted by phone or email. Please have your email address and subscription details available.
Our opening times are Monday to Friday 9am to 5pm. 

Spree book Subscriptions
Tel: 01224 621000
Email Us: 

If you need help with Spree book, our Spree Team can be contacted on 01224 621000


How do I register for an account?
You’ll be prompted to register on our website. You can use your social network credentials or your email address and elected password to register for an account and manage your email preferences, personal details plus manage your newspaper packs and active subscriptions.

I can’t sign up for an account
We use single sign on (SSO) technology across the Spree Publications which allows you to sign in once and across all of our sites that are enabled with SSO.
If this is the first time you’re registering, please ensure that you are using your correct username and password when registering socially or entering your email address correctly.
We will show an error message if we have already registered an account with an email address supplied so if you’re still having difficulty, perhaps try a password reset.

Buying a subscription

How can I pay for my subscription?

We accept all major credit and debit cards. 

Can I subscribe for specific days e.g. can I save with Spree every Thursday for a month?
We offer daily access to our eSpree but all other subscriptions start at 4 weekly recurring access, please see our Subscribe page for more information.

Can I just subscribe to the website?
Yes, we offer a full range of subscription packages to meet our member’s needs. We offer unlimited website access from 4 weeks onwards as part of our Web Pack. See our Subscribe page for more information. 
How can I view all subscription packs?
We offer a range of subscription packages that can be viewed by accessing the Subscribe page and then “All Subscription Packs”. 

Accessing content 
To view more local savings and receive unlimited access you’ll need an active subscription*, view our subscription packs for more information. 
If you have already registered or have an active subscription to a pack then ensure you have logged in to your account. When you look at the top of the page, if you’re logged in then your personal welcome will be visible. If you’re not signed in then you will see a prompt to login/register. 
*eSpree only packs do not offer web access.
I don’t want to subscribe; can I still buy Spree on this website?
Once you have registered, you can enjoy and view Spree books and Spree Deals on our website. 
If you would like to take advantage of latest savings in your inbox then register and sign up to our newsletter today.
If I download or print off a voucher, will it still be available free?
Yes, if you have download or printed off a voucher this use will come off your account and choose to use it again in the same month, this voucher will be available depended on the number uses determined by our merchants. 
For unlimited savings, check out our subscription packs for more information. 
Can I access my subscription on more than one device?
Yes, we want you to access your Spree savings in the way you want. 
How often are savings/merchants updated? 
We work hard to bring you the most up to date local savings throughout the day. Our eSpree editions are published Monday to Friday. 

Account and subscription management

How do I manage my account?
The Preference Centre is your hub for managing your email preferences, personal and payment details as well as your active and recent subscription purchases. 
I can’t remember my account password
Click login / register on the top right button of our website and then click forgotten password on the next screen. We will send you an email with a temporary password to get you going again. 
Can I cancel my subscription?
If you have an active subscription with a recurring payment then you can stop the payment from renewing by informing the subscription team immediately. Your unlimited access will end at the end of your current subscription term. 
Please have your email address and subscription details available when contacting us.
Spree book Subscriptions
Phone: 01224 621000
Email Us:
NB: If you purchased your subscription through a third-party application (e.g. iTunes or PayPal) please refer to their relevant terms and conditions. 
How do I change my personal or payment details? 
When you are logged in to your account, you can view and update your personal details and manage your payment details.
Login and access your details.

Ultimate Pack and Spree Deals
How does it work?
When you subscribe to our Ultimate Pack you will receive unlimited access to website content.
How do I receive my Spree book?
We will send your printed edition of the current Spree book within 10 working days of payment to cover the full Spree book savings. These vouchers can be redeemed the same way by presenting the voucher at the merchant to time of use, before the expiry date. 
My Spree book printed book hasn’t arrived
Our Disruption Team will send your Spree book to the address provided at point of purchase within 10 working days of payment. 
If you’ve been waiting for longer than 10 working days then please contact our Disruption Team by calling 01224 621000. 

How do I access my eSpree?
When you have an active subscription to an eSpree pack you can click on eSpree to login and access your local savings. Once you have logged in, click redeem against your account. 

My device has updated and the app content is blank, can I get my eSpree back?
Sometimes the eSpree app or your mobile device needs an update. Simply use your email address and password to log in the app or online and your eSpree can be viewed once again.

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